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Troubleshooting

General

  • How can I troubleshoot camera access during identity verification?
  • The name of my country on the map is wrong. Can Slowly fix it?
  • Why might rewarded ads be unavailable?
  • How can I fix a Google Play billing-country mismatch?
  • How can I troubleshoot Google Play payment errors?
  • I’m unable to give location access permission to Slowly on my iOS device. How can I fix it?
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Connectivity

  • How can I fix a “Failed to fetch” error on Slowly Web?
  • Why might Slowly be restricted while I am using a VPN?
  • I see “ERR403 – Cannot Sign Up Due to Suspicious Network Activity” when trying to sign up. How can I fix it?
  • Why do I need to log in to the web version every time, even if I selected "Trust this device"?
  • Slowly stays on the loading screen for an extended period. What should I do?

Reaching our team

  • How can I apply to join the Slowly team?
  • How can I reach you?
  • How to report a bug to Slowly?
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