Troubleshooting

General

• I’m unable to give location access permission to Slowly on my iOS device. How can I fix it?
• I can’t publish my Open Letter. It shows “System Error.” How can I fix it?
• I want to reply to my pen pal, but it shows my old letter in the draft. What should I do?
• My profile shows the wrong location. How can I fix it?
• The Gift Box is missing from my home screen. How can I fix this?
• Why did I get a new letter notification, but no letter appears in the app?

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Connectivity

• I see “ERR403 – Cannot Sign Up Due to Suspicious Network Activity” when trying to sign up. How can I fix it?
• Why do I need to log in to the web version every time, even if I selected "Trust this device"?
• Slowly stays on the loading screen for an extended period. What should I do?

Reaching our team

• How can I reach you?
• How to report a bug to Slowly?