How can I troubleshoot camera access during identity verification?

If the identity-verification process cannot access your camera or shows a network error, please try the checks below.

1. Allow camera access
   Make sure camera permission is enabled for Slowly and for the browser used during verification
    
2. Allow the verification website
   Check that liveness.slowly.app is not being blocked by your browser, a content blocker, firewall or DNS filter. This website is required to complete the verification
    
3. Try another network
   Switch between Wi-Fi and mobile data to check whether the problem is related to your current connection
    
4. Temporarily turn off services that may interfere
   Disconnect any VPN or proxy and temporarily disable ad blockers or content blockers
    
5. Update and restart
   Update Slowly, your browser and your device’s operating system. Restart the device before trying again
    
6. Try another device
   If possible, sign in to the same account on another supported device and complete the verification there.
    

If the problem continues, please email Slowly Support at support@getslowly.com.

When contacting us, please include:

• Your account details
• A clear description of the issue
• Your device model
• Operating-system version
• Slowly app version
• Whether you were using Wi-Fi, mobile data or a VPN
• Screenshots or a screen recording showing what happens, if possible
• The information shown at:
   https://api.getslowly.com/cdn-cgi/trace
   https://api.getslowly.com/ping