Sometimes, server-related issues can affect connectivity. Slowly team works diligently to maintain server stability, but occasional problems may occur.
If the problem persists for an extended period, you might want to try the following steps:
- Check your internet connection to ensure it's stable
- Switch to a different network or VPN
- Clear the cache for the app
- Consider reinstalling the app
- Restart your device
- Check our official Facebook or Twitter accounts for the latest news and updates on server status
If you frequently encounter connectivity issues or experience repeated timeouts, please contact our support team at support@getslowly.com and provide the following information to help us diagnose and resolve the problem:
- Slowly Nickname:
- Device model:
- OS version:
- App version:
- Screenshots showing the error:
- Were you using Wi-Fi or a mobile network during the problem?
- Were you using a VPN service during the problem?
We apologise for any inconvenience you may experience due to connectivity problems and will strive to improve the app's performance in each case. Your feedback is invaluable in helping us address these issues effectively.
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