Getting Started
Meeting New Friends
- Will my friends be notified if I remove them?
- What is Sent:Received Ratio?
- What is Slowly ID?
- Why is my Auto-match disabled?
- How to accept a friend request?
- My Target Age Range setting is locked. How can I enable it?
Writing a letter
- Can I edit a letter after it's sent?
- Can I read my friend’s letter while writing?
- What do those check marks on the corner of a letter mean?
- How to share photos with my friends?
- Can I search for a letter by keywords?
- How can I edit or unpublish my open letter?
Receiving a letter
- What does the “Decline” button do?
- I have too many friends! It’s overwhelming.
- How can I accept a photo sharing request?
- How can I download the audio notes my pen pal sent to me?
- The delivery time is too short when I send letters to people in my country. Can I extend it?
- The delivery time is too long. Can I reduce it?
Collecting Stamps
- What are "Stamps", and how can I obtain them?
- I purchased a stamp but can’t find it in my collection. What should I do?
- How can I gift a stamp to a friend?
- Will I receive a stamp from Time Machine or World Explorer that I already have in my collection?
- There is a blank image in my stamp collection. How can I resolve this issue?
- I received a new stamp from my friend, but I can't use it in my letter. Why is that?
Editing Account Profile
- I removed my zodiac sign. Can I add it back?
- How can I change my nickname or gender?
- Can I update my birthday after creating my account?
- Why can’t I deselect or change my Topics of Interest?
- How can I add subtopics under my main topics of interest?
- Can I manually change my location?
General
- Can I use Slowly on a desktop computer?
- How can I submit my Slowly Story?
- How does the “Auto-Correct” setting work in Slowly?
- I can’t browse profiles, read open letters, or create an account in the web version. Why?
- Is Slowly free to use?
- I have an active subscription on my old account. Can I use it on my new account?