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Receiving a letter

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  • What does the “Decline” button do?
  • I have too many friends! It’s overwhelming.
  • How can I accept a photo sharing request?
  • How can I download the audio notes my pen pal sent to me?
  • The delivery time is too short when I send letters to people in my country. Can I extend it?
  • The delivery time is too long. Can I reduce it?
  • My pen pal’s profile says “Account Deactivated.” What does that mean?
  • My friend’s account is deactivated. Why?
  • Why can't I read the new letter I received?
  • How can I check my incoming letters in Slowly map?
  • I don't understand the sorting options on the friend list. Can you explain them?
  • What is "Add Remarks"?
  • What do the symbols on friend list mean?
  • When will I receive push notifications?
  • Can I remove or hide a letter?
  • What are the differences between "Home" and "Friends"?
  • I received a notification, but I couldn't read the letter. What should I do?
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