What are "Stamps", and how can I obtain them?
I purchased a stamp but can’t find it in my collection. What should I do?
How can I gift a stamp to a friend?
Will I receive a stamp from Time Machine or World Explorer that I already have in my collection?
There is a blank image in my stamp collection. How can I resolve this issue?
I received a new stamp from my friend, but I can't use it in my letter. Why is that?
Can I use a stamp more than once?
What are the differences between "My Stamps" and "Stamp Collection"?

I purchased a stamp but can’t find it in my collection. What should I do?

Slowly Team

November 24, 2025 16:39
Updated

If you’re having trouble locating your newly purchased stamp(s), please try the following:

Open the My Stamps page in the app.
Tap More ( ⋯ in the top right corner. )
Select “Newly Added” to sort your stamps by the date they were received.

If you still can’t see the stamp, please contact us with your account information and details of the stamp you purchased so we can assist you further.

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I purchased a stamp but can’t find it in my collection. What should I do?

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