We understand how frustrated it feels. If you're having trouble receiving the one-time passcode from Slowly, follow these steps to resolve the issue:
1. Check your spam / junk mail folder
Sometimes, email service providers mistakenly classify legitimate emails as spam. We recommend you to mark our email address as "Trusted" or "Never send to spam" in your email settings to prevent this from happening in the future.
2. Wait for a While
Email delivery times can vary depending on the email service provider. Occasionally, there might be a slight delay in receiving the one-time passcode. Please be patient to wait for a few minutes and check the email again later.
3. Contact Slowly Support
If you still haven't received the one-time passcode, don't hesitate to reach out to Slowly support for assistance at firstname.lastname@example.org. Provide us with your Slowly nickname and registered email address, we will assist you in finding an alternative way to log in promptly.
4. Set Up an Account Password
To prevent future login issues, consider setting up an account password. This will eliminate the need to wait for a one-time passcode.